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Frequently Asked Questions
Do all prices shown include VAT?Yes all prices shown include VAT at the current rate
Do you have a showroom ?You are more than welcome to visit our warehouse/showroom. We open by appointment only and would therefore require you to contact us prior to your visit to ensure that we will be available. Do you supply a catalogue?As we are constantly updating and changing our stock we do not produce a catalogue. We do however try to keep our website up to date with all our available mirrors. How long will delivery take?We guarantee delivery within 28 days from your order being accepted although delivery is almost always much sooner. How do we hang our mirror?All of our mirrors/frames come with D-Ring brackets provided although the neccassary wall fixings would depend on the make-up of the wall on which the mirror is being hung. Your local DIY store will be more than happy to advise you of which fixings would be required for your wall. With the exception of very small mirrors/frames, you should never hang using string, wire or cord.
What is bevelled glass?A bevelled mirror has a slightly angeled border of approx 25 - 30mm around the outer edge of a mirror. A bevelled edge enhances the look of the mirror especially when framed. What payment methods do you offer?We accept the following major credit/debit cards - VISA Credit, MasterCard Credit, VISA DELTA Debit & UK Maestro cards.
What if I don’t have a credit card?If you do not possess a credit/debit card or prefer not to give your details over the internet. Please contact us with your order, either by email (sales@ayersandgraces.com) or by phone. We will send you an invoice to which you can send payment by cheque. Goods will be despatched as soon as the cheque has cleared. Can I return a mirror if it’s not to my liking?We rarely have a return at Ayers and Graces which is mainly due to our mirrors being of the highest standard, however if you are unhappy with an item, it can be returned within 5 days of receipt for a refund. Provided the item is undamaged and in its original condition we will happily refund the cost of the mirror (minus a 15% restocking charge and the original delivery cost). Please see our terms and conditions for further info. Does this mirror/frame come in any other colours or sizes?Most of our mirrors/frames are available in gold, silver, black or ivory however as they are very rare, they may or may not be sold out at this time. Please feel free to email us at sales@ayersandgraces with any size or colour enquiries. What is the largest mirror than I can buy from you?Our largest mirror measures 8ft 2” x 6ft 2”. If you don’t see any on our website. Please contact us for availability. What happens to my personal details?We only ask for details that are necessary to carry out your order. Any information stored will only be used to complete the transaction and at no time be passed to a third party. Is it safe to use my credit/debit card when paying for the mirror online?Shopping at Ayers & Graces is 100% SAFE, SECURE and EASY. This web site uses a secure payment gateway for the collection of your card details. Protx, our payment gateway, has been approved by all major banks to facilitate Internet transactions on our behalf. Similarly Ayers & Graces has been given authority by Lloyds TSB Cardnet to take card payment. All the information you pass at the payment page (including your credit or debit card numbers) are encrypted (check for the little padlock symbol in your brower, either at the bottom of the page in older browsers, or in the address bar in newer browsers) and NEVER stored on this website or ANY website. The information is then taken off the internet and passed to the bank via a private link. The information you pass at the payment page is not held in clear text on any web site involved in this process.
Will I receive a confirmation e-mail once I have ordered?Yes at Ayers and Graces we like to keep our customers well informed throughout the transaction Can you supply just the glass?Unfortunately we do not supply just the mirrored glass Do my details get passed to any third parties?NO, the only third party to receive any information about you or your order will be our delivery driver for the purpose of delivering direct to you. If you have any questions before ordering, please feel free to contact us. |
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